Once an enterprise solution has been deployed it then requires a team to manage, maintain, support, and enhance the solution in order to fully satisfy the ongoing business needs. By utilizing our Solution Management services, our clients can focus solely on their core business while leaving the optimization, maintenance, and support of SharePoint and other enterprise solutions to Northridge.
Our Solution Management offering is designed to provide a flexible staffing option for clients in which Northridge personnel are responsible for maintenance-related tasks. The Northridge team will work with the client to identify an appropriate Service Level Agreement (SLA) that identifies the turn-around time that Northridge must meet for issue severity levels. These SLAs will typically ensure that high-severity issues are handled immediately while lower-priority issues are scheduled.
For clients that tend to have a predictable amount of management needs each month, Northridge offers price discounts for a guaranteed level of consulting hours. These price discounts when combined with the SLA provide a compelling cost-savings to clients when compared with the client managing the solution with full-time internal personnel. Our clients get a lower cost, high-quality service that is staffed with fulltime Northridge personnel.
Northridge has an extensive history of success in the solution management arena capitalizing upon our True North Methodology™ principles to effectively design, build, and deploy updates within a managed SharePoint environment. Northridge personnel will collaborate with your team to develop a custom management plan that is suited to your organization’s specific goals and objectives.